Luggage Policy
No charge for luggage
Travelling with kids
welcome on board all member of the family.
Babies (under 4) can travel for FREE
We provide baby capsule, child seat for free of charge.
Child seat is mandatory under age of 14 or 150cm height.
Children should be seated in the provided or carried seat and seatbelts should be fasten during the whole trip.
If you or your child need a break, we stop immediately at your request, it is really not a problem.
Carrying a bike
Yes, you can carry your bike on board our buses
Cost is 20 € p bike.
Bicycle should be able to fit in the luggage space, so a one which can be separeted, would be better.
Cats? Dogs?
Cats and Dogs and other small animals are allowed on our buses. Need to have all papers, vaccination. Need to travel in a travel box
Where to catch the bus?
Eurobusways operates as on demand company with door to door service, that means no station to go, we go for you to your hotel, home, airport and take you to your wanted destination, directly without change, hassle.
Payment options
We accept credit/debit card payment in the bus (not everybus, please contact us before your travel). Possible to pay by cash to the driver, accept local currencies not only EUR at the current exchange rate.
Cancel and Refund
EuroBusWays, tried to make it as simple and easy as it can be.
You pay the ticket when booking, maybe a few month earlier. and many things can happen till the big day of departure, so you can cancel your booking till 1day till departure and you get full refund.
If you do not cancel it at least 1 day prior to departure, we can not make any refund.
Refund is always through wire transfer to bank account, no cash, sorry. All refund within 30 working days.
No refund, if wifi's not working, and no refund in case of late arrival (except if you need to take a train/plane/other bus)
Rebooking, Date change
It is available to rebook your ticket to other date, but just if you let us know at least 1day prior to original departure time. If not, we can not rebook, nor refund you.
What, if no bus ?
We always will be there for you.That's out of question. But what if there's an accident on the road and bus should wait (maybe hours), or any techincal delay?
Our customer service will contact you over phone, or you can call us up. Our phone and other contact details on each page of the website or on your voucher
How to make a complaint?
If you have been disappointed with your journey or with the service you got, please contact us by email or phone or use Facebook messenger. We are ready to answer in 24 hours, 7days of the week.
My destination is not show on the website
No problem, we take you there, just contact our team and we quote our best price for you.